The Goals for the Silver Level
Successful candidates at the Silver level - Foundations in Problem Solving and Conflict Management will have available for their use a model for problem solving and experience using the behaviours that facilitate movement through the various stages of the model. They will have an awareness of the blocks to creative problem solving and experience with strategies for engaging their creativity. Their self-awareness will be raised in the areas of knowledge about their preferred conflict management style and conflict tactics, and they will have practise applying their communications skills within a "bare bones" model of conflict mediation that promote "win - win" conflict outcomes. Throughout this level, participants have the opportunity to develop the attitudes that turn change into opportunity and conflict into productive contact.
Register for Silver (must have successfully completed Bronze)